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General questions:
Find answers to common questions about our remote IT support, 1-on-1 consultations, and how we securely resolve your technical issues.
We use secure, industry-standard remote desktop software to access your system with your explicit permission. This allows our experts to diagnose and resolve your network or software issues in real-time, right in front of your eyes.
Absolutely. All our remote connections are 100% encrypted. You maintain full control throughout the entire process, can see exactly what we are doing on your screen, and can disconnect the session at any time.
Simply book your preferred time slot and ensure you have a stable internet connection. It is highly recommended to have a brief description or screenshots of your issue ready so we can dive straight into solving it.
For complex configurations, we recommend our 'Done-For-You' service. If we discover during a quick consultation that your issue needs extensive work, you can easily upgrade, and we will take over the heavy lifting for you.
License usage:
Learn about using our themes on client websites, customizing theme code and design, renewal of theme licenses, restrictions on license transfers, and compatibility with self-hosted sites.